RFQ-FJ24-024 Conduct a survey and assessment on Tourism practices and certification in the Tourism industry in Fiji.

1. Background

Market Development Facility (MDF) is a multi-country Australian Government funded initiative, with locations in Fiji, Sri Lanka, Timor-Leste, Samoa, Tonga, and Vanuatu. MDF aims to stimulate economic growth — and hence employment and income earning opportunities for the poor and underprivileged — by making selected sectors of the economy more competitive and stimulating business innovation. MDF is implemented by Palladium Group and Swisscontact and started operations in Fiji in July 2011. In Fiji, MDF focuses on developing a growing, diversified, and inclusive tourism industry, while also improving the competitiveness of Fiji’s high value agriculture and urban industries.

According to the Twenty31 report, global travellers demand more sustainable, eco-conscious products and services post-pandemic. Thus, it is imperative that the Tourism sector strategically aligns itself in order to bolster its competitiveness in the global arena. As a small island nation, Fiji is heavily reliant on the Tourism sector, which is vulnerable to the adverse effects of climate change. Hence there is a need to conserve and sustain our natural resources. There are also untapped opportunities for the development and growth of sustainable offers that meet the demands of post-pandemic, eco-conscious travellers.

To support this, it is important to have a good understanding of the status quo for sustainable practices and certification amongst FHTA members in line with the proposed GSTC guided tourism standards. In addition, Fiji through the Ministry of Tourism and Civil Aviation (MTCA) has drafted a National Sustainability Tourism Framework (NSTF), and the activities under this MoU will support the alignment of FHTA members to this framework.

FHTA plays a pivotal role in the drafting and implementation of the NSTF. As key representative body of the private sector within the tourism industry, FHTA contributes industry expertise and stakeholder perspectives to inform the development and implementation of the NSFT. Through proactive involvement in the drafting process, FHTA facilitated the creation of a comprehensive framework that promotes responsible tourism practices, fostering economic development, and growth within the tourism industry and broader Fijian economy.

Objectives of the assignment

The objective of the survey and assessment is to understand the status quo of sustainable practices, the level of awareness, and demand for certification by FHTA member accommodation and activity providers.

This survey will enable FHTA to identify opportunities and develop strategies that will link to their 3-5 year Fiji Tourism Sustainability Plan.

To achieve these objectives, a mix of research methodologies will need to be used including but not limited to interviews with tourism operators, certification needs assessment, and desktop research.

2. Scope of Services

FHTA and MDF are seeking to engage a service provider whose responsibilities will include but not limited to:

  • 1. Co-design and develop a Research Plan (with FHTA and MDF) including but not limited to timelines, methodologies, approach, resources, and questionnaires to capture the status quo of sustainable practices of FHTA members. This will inform a collective overview of the sustainable future of FHTA members in line with FHTA’s 3-5 year sustainability plan and the National Sustainable Tourism Framework. The methodology used must take into consideration the different types of tourism operators, size, location and product and service provided and use the National Tourism standard as a benchmark for the assessment.
    • a) Assess existing sustainable practices and/or initiatives encompassing but not limited to cost savings initiatives, CSR projects, current certifications, monitoring and auditing systems;
    • b) Through the qualitative and quantitative research, collate key data and insights to determine:
      • – reasons for becoming sustainably certified, or not;
      • – status quo of sustainable certification among tourism operators who are FHTA members;
      • – type of certification obtained or demanded;
      • – current sustainable practices engaged;
      • – relevance and drivers for operators to obtain certifications;
      • – the demand for sustainability standards and measures from a contracting and compliance requirement and;
      • – interest to engage in sustainable practices, if not already doing so;
    • c) Conduct an audit of sustainable practices against the National Tourism Standard led by FHTA;
    • d) Conduct training on auditing procedures for collecting and collating survey information;
    • e) Determine FHTA members’ willingness to pay for certifications.
    • f) Determine the requirements for a locally based monitoring and auditing facility which can include but is not limited to; qualifications of staff, system setups, establishment costs, training needs, and regulatory compliance;
    • g) Explore operating financial models or options for certification and accreditation programs suited to the business operation, including a cost-benefit analysis of an outside third-party model versus an FHTA member incentive model.
    • h) Develop the final report including but not limited to key findings and recommendations addressing all sections outlined in the approved Research Plan.

3. Experience and qualifications

The service provider should demonstrate the following required skills and qualifications:

  • • Relevant qualification and experience in Market Research, Analytics, Business and Management or related fields;
  • • Prior experience in conducting surveys, assessments, and developing high quality reports on sustainable tourism practices;
  • • Comprehensive understanding experience in sustainable tourism standards and certification;
  • • Excellent communication, writing, and people skills;
  • • Excellent organizational skills, including working according to tight deadlines while maintaining product.

4. Quote / Proposal Format

Interested service providers must complete the Response Form provided with this RFQ to submit an offer.

5. Evaluation Criteria

Technical Criteria

MDF will assess each submission based on compliance with this RFQ, ability to meet the requirements as specified and overall value for money. The technical response will be evaluated using the following criteria:

  • A. Demonstrated capability to deliver the requirements as described in this RFQ. (35%)
  • B. Approach to delivering the Services (35%).
  • C. Qualifications and experience of proposed personnel (30%)

The technical score will account for 80% of the total score.

Financial Criteria

Following consideration of the technical response, MDF will undertake a price comparison of all technically suitable offers. The resulting financial score will account for 20% of the total score.

6. Contracting details

The successful service provider will be contracted by MDF and thus will work under the guidance of MDF and Fiji Hotel Tourism Association (FHTA) at all times, providing regular updates to both parties on progress and any problems that may be encountered.

If your quote is successful, you will be required to enter into the Company’s standard contract for the types of goods or services being provided. In the provision of the Goods and Services, you will be required to comply with the Company’s policies, including (without limitation) its Business Partner Code of Conduct and any relevant Project Manual. Potential suppliers must also comply with the Company’s Business Partner Code of Conduct in the submission of any quotes pursuant to this RFQ.

If you are bidding as part of a joint venture, partnership or similar, please make this clear in your submission. Likewise, if you propose to subcontract any part of the goods or services provision, then disclose this fact within your submission. The Company may require additional information from you and approval for subcontracting will not be automatic as subcontractors will be subject to Palladium’s Due Diligence process.

Registration of Interest

Register your interest to submit an offer by sending your name, organization and contact details to the Contact Person by email on or before Wednesday, 17 April 2024, 5:30pm Fiji Time.

Last date for Queries

Send queries to the Contact Person by email on or before Monday, 22 April 2024, 5:30pm Fiji Time. Indicate “RFQ-FJ24-024 Conduct a survey and assessment on Tourism practices and certification in the Tourism industry in Fiji”.

Closing Date and Time

Tuesday, 30 April 2024, 5:30pm Fiji Time.

Addendum 1
Please find responses to tender queries here: 240424_Addendum 1_Queries from Tenderers