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RFQ-FJ25-011 Design and Development of FCCC Electricity Generation Licensing System

1. Background

Market Development Facility (MDF) is a multi-country Australian Government funded initiative, with locations in Fiji, Sri Lanka, Timor-Leste, Samoa, Tonga, and Vanuatu. MDF aims to stimulate economic growth – and hence employment and income earning opportunities for the poor and underprivileged – by making selected sectors of the economy more competitive and stimulating business innovation. MDF is implemented by Palladium Group and Swisscontact and started operations in Fiji in July 2011. 

Fijian Competition and Consumer Commission (FCCC) is an independent statutory body established under section 7 of the Fijian Competition and Consumer Act 2010 to promote effective competition and an informed market, encourage fair trade in markets and protect customers and businesses from restrictive practices. FCCC also controls and regulates prices of regulated industries and other markets where competition is lessened or limited, such as (but not limited to), electricity, telecommunications, posts, maritime and airport sectors.  

The FCCC has partnered with MDF to identify solutions for reducing regulatory barriers to solar energy licensing and installation. This initiative aims to meet growing demand and support the widespread adoption of solar energy solutions in Fiji. 

MDF and FCCC are seeking to recruit a suitable Technical Consultant to review, design and develop the FCCC’s Electricity Generation Licensing System. 

2. Objectives of the assignment 

The objective of this assignment is to assist the FCCC by:  

• a. Reviewing the existing processes for FCCC electricity generating licenses (EGL) and designing a user-friendly digital system that will streamline workflow processes. 

• b. Developing a web-based licensing system, that includes (but is not limited to):   

• • • A comprehensive licensing module to receive, assess, process applications, and seek relevant approvals, embedded with complaints management system to address and track grievances related to electricity generation and licensing. 

• • • Automated reporting functionalities for monthly, quarterly, and annual reporting as well as information and benchmarked data for researchers and policy decision markers; and 

• • • System that enables flexibility in assessment, review and approval of respective licenses. 

• c. System that is efficient in service delivery and regulatory reporting as per FCCC’s EGL process. 

To achieve these objectives, a mix of methodologies will need to be implemented which can include but is not limited to; interviews, focus groups or online surveys with relevant stakeholders (such as regulatory authorities, private sector and relevant FCCC staff), desktop research, systems architecture designing, process flow and wireframes development.

3. Scope of services

• a. Develop a workplan outlining methodologies, approaches and key activities with corresponding timelines, methodology, approach, resources, deliverables, stakeholders to consultant, questionnaires, resources and addressing all elements outlined in this RFQ – to be approved by MDF and FCCC prior to commencing work. 

• b. Review FCCC EGL processes and design system architecture by: 

• • • Mapping existing EGL processes including internal workflows, timeframes, service delivery and reporting requirements to address all elements required in this RFQ; 

• • • Understanding FCCC regulatory requirements to receive, assess, approve applications and develop reports for respective EGLs; 

• • • Understanding stakeholder experience and preferences (both internal and external) for EGL application requirements, processing timelines and overall customer experience; 

• • • Understanding FCCC service requirements to receive and manage complaints relevant to electricity generation in Fiji; 

• • • Developing a high-level system architecture that defines system components, workflow and process automation, role-based access control and security frameworks and data protection mechanisms, technical requirements (such as programming languages and database structure) and determines whether the system will be cloud-based or on-premises (considering scalability and cost-effectiveness); and 

• • • Drafting a system blue-print outlining wireframes and process flow diagrams of key system functionalities, establishes preliminary system specifications and documentation for development phase. 

• c. Develop and implement a web-based EGL system that includes (but is not limited to): 

• • • A secure, user-friendly, web-based licensing module to facilitate application submissions, assessments, tracking real-time status, as well as user-feedback and notifications to flag pending actions.  

• • • Integrated complaints management system to log complaints and grievances received as well as track and generate reports on the resolution process. 

• • • Automated reporting tools for monthly, quarterly, and annual reporting. 

• d. Test and deploy the EGL system by: 

• • • Deploying and testing the system within the FCCC’s digital infrastructure to ensure functionality, usability, and security; 

• • • Developing user manuals, technical documents and maintenance plans for ongoing support 

• • • Capacity Building of FCCC staff on using the system; 

• • • Overseeing systems deployment to ensure smooth transition to new system; and 

• • • Providing up to one year hosting with 6 months post-deployment support for troubleshooting and enhancements. 

4. Experience and qualifications

Individuals or firms should possess the following  

• • Relevant qualifications and experience in regulatory aspects, computer science, information technology, software engineering, software design, or related fields. 

• • Prior experience in project management, systems development and assessing regulatory or licensing processes. 

• • Strong applied software design and automated systems development skills with understanding of database management systems, cloud services and security protocols. 

• • Familiarity with the regulatory environment and licensing for energy / electricity sector would be an advantage.  

• • Strong research and analytical skills with problem-solving capabilities 

• • Excellent communication and organizational skills, including working according to tight deadlines while maintaining high product quality. 

5. Quote / Proposal format 

Interested service providers must complete the Response Forms (a) and (b) provided with this RFQ to submit an offer. Submissions that do not use the Response Form will not be considered for assessment due to non-compliance with RFQ format.

6. Evaluation criteria

Technical & Regulatory criteria 

MDF will evaluate each submission for adherence to this RFQ, ability to fulfill the specified requirements, and overall cost-effectiveness. The technical & Regulatory response will be assessed based on the following criteria: 

• A. Demonstrated capability to deliver the requirements as described in this RFQ or previous delivery of such projects. (25%) 

• B. Demonstrated experience in regulatory environment especially in the energy / electricity sector. (25%) 

• C. Demonstrated approach towards proposed project timeline, key milestones, and deliverables with assessment of monitoring, reporting, and compliance mechanisms to track progress and ensure accountability. (25%) 

• D. Approach to delivering the requirements as described in this RFQ. (15%)  

• E. Qualifications and experience of proposed personnel. (10%) 

The technical & regulatory score will account for 80% of the total score. 

Applicants should clearly demonstrate the qualifications and experience with detailed CVs, highlighting relevant past roles, key accomplishments, and specific expertise related to the project requirements. Additionally, applicants can strengthen their submissions by including references, certifications, and case studies that validate their expertise, ensuring evaluators can assess their capability effectively. 

Financial criteria 

Following the assessment of the technical response, MDF will undertake a like-for-like price comparison of all technically suitable offers. The Financial Score will account for 20% of the total score. 

7. Contracting details  

The successful service provider will be contracted by MDF and will work under the guidance of MDF and RBF at all times, providing regular updates to both parties on progress and any problems that may be encountered. 

If your quote is successful, you will be required to enter into the Company’s standard contract for the types of goods or services being provided. In the provision of the Goods and Services, you will be required to comply with the Company’s policies, including (without limitation) its Business Partner Code of Conduct and any relevant Project Manual. Potential suppliers must also comply with the Company’s Business Partner Code of Conduct in the submission of any quotes pursuant to this RFQ. 

If you are bidding as part of a joint venture, partnership or similar, please make this clear in your submission. Likewise, if you propose to subcontract any part of the goods or services provision, then disclose this fact within your submission. The Company may require additional information from you and approval for subcontracting will not be automatic as subcontractors will be subject to Palladium’s Due Diligence process.

Click on “Apply” button below to download the Service Provider Response Forms Part A and B.

Registration of Interest

Register your interest to submit an offer by sending your organization name, contact person and contact details to the contact person by email on or before Friday, 21st March 2025, 5:00pm Fiji Time.

Closing Date and Time for Applications: Monday, 31st March 2025 / 5:00PM Fiji Time

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